How we work

It’s our goal to provide high-quality training at a good value that makes a real and lasting difference to teams and individuals in businesses throughout the UK.

 

Learn more about our
process

 01 Learn 02 Think 03 Create 04 Implement 05 Support

01

Learn

First, we learn what your business needs so we can have the right impact as we create training that makes a real and lasting difference to teams and individuals within the company.

We complete focus groups and observations to help us understand the current context.

We review existing training content and current programmes to prevent duplication and/or overlap.

We discuss our key findings with stakeholders using quantitative and qualitative data.

 
 

Briefing
Research

  • Focus groups

  • Carry out observations

  • Learn any business changes

  • Review current training & programmes

  • Discuss key findings

  • Use data report back to leaders & managers

 

PROBLEM ?

We identify the problem by listening & learning from you

 
 
 
 

02

Think

Ideas are in motion

After taking time to understand where the company is looking to make changes and improve areas, we take all we have learned and start thinking creatively about how we can solve the businesses specific needs.

We share our ideas with you and talk you through the approach we want to take.

 
 
 
 
 

thinking
process

Thinking about the kind of things to include and create:

  • Session plans

  • Interactive peripherals

  • Interactive workbooks

  • Experiential learning activities

  • Embedding activities

  • Digital learning

  • Pre and post-session work

  • Feedback surveys

 

The Penguin team are thinking how to

 
 
 

03

Create

 
 

  • Programmes

  • Coaching

  • Training

    At this stage, solution planning and design begins.

    All content can be produced for face-to-face, remote or a blended delivery. Our aim is to futureproof content so that clients can continue to use the programme without serious revisions.

 
 
 
 
 
 

04

Implementation

 

We roll out a phased delivery of content to learner groups with ongoing review. Learner feedback is collected every session and collated for reporting to stakeholders using agreed timescales and format.

 
 
 
 
 

05

Support

A trusted partner for you and your business

Each programme is assigned an Account Manager and a Lead Facilitator from Penguin Learning to provide ongoing support and a point of contact for any additional design or amendments.

Content will be continuously reviewed in an agreed timescale to ensure the content is still fit for purpose and delivering the project outcomes.

We believe in the power of a strong business relationship and years-long collaboration. Success is not a 1-day phenomenon, it takes time and joint effort.

What we believe at Penguin

Our delivery

We create our programmes specifically for each client to ensure they fit their unique setting and objectives.

This is reflected in how we work with our clients - we take the time to understand each context, we design training that fits with the business aims and we give space for review before the full programme begins.

Our facilitators deliver training sessions through online webinars, classroom delivery and conferences - adapting their delivery style to the needs of learners.

We make our sessions collaborative and engaging, allowing participants to explore how they can overcome challenges in real working life.

Before training, we give learners tools to help them begin engaging with the process. After the training, we also use tools that support them to embed the content and continue their learning.

Our learning materials include formats such as digital workbooks, Prezi presentations and Articulate E-Learning, as an alternative to traditional heavy PowerPoint presentations and printed workbooks.

We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate - We love to collaborate -

  • TTI Success Insights

    “As accredited practitioners in TTI Success Insights' DISC/Behaviour, Motivators and Acumen assessments, Penguin Learning are one of the most talented members of our global network. Not only are Penguin Learning always professional, mature and ethical in their approach but working with them generates enthusiasm and fun. I would have no reservations in recommending their work with the TTI Success Insights assessment suite.”

    *

    Sarah Turner

    Managing Director at TTI Success Insights UK - Providing DISC/Behaviour, Motivators, TriMetrix, Acumen, EQ, assessment

  • ServiceSource

    “Penguin Learning came in to deliver some presentation skills training. I found them to be personable, likeable, thorough and with excellent knowledge of the subject matter. The delivery was relaxed and informative, very much in line with our ethos within the company. Would recommend Penguin Learning to any type of industry or environment, I am confident they could deliver to any walk of life successfully!”

    *

    Gemma Arnott

    Internal Recruitment Specialist

  • SDL Group

    “Penguin Learning are the best facilitators I have ever worked with. Their sessions, and their ability to bring behavioural assessments to life, are second to none. The insights, and the way in which they are delivered, have helped me and my team to effect real change in the short term. What’s more, I suspect the real value will be in the long term, as people put in to practice their learnings about themselves and others throughout their careers.”

    *

    Dale Bilson

    Director at April. Customer-first, full-service marketing.

  • Ralph Lauren

    “I've received several training sessions over a number of years facilitated by Penguin Learning and I would recommend them. They are engaging, clear, and they adapt their delivery to suit the needs of the audience.”

    *

    Andy Welch

    Business Analyst, Analytics at Ralph Lauren