Developing Your People

For those taking their first step into a management role or those with some experience in managing a team or project.

Duration: Avg. 12-15 months

Content covered includes:

• Understanding different leadership styles and the benefits of coaching to support people and improve performance.

• Understand organisation cultures, equality, diversity & inclusion.

• Enhancing self-awareness and understanding of unconscious bias and inclusivity as a manager.

• Understanding learning styles, feedback mechanisms and how to use emotional intelligence to better manage team members.

• How to create an effective personal development plan and use time management techniques to manage workload and pressure.

For those transitioning into management roles and/or managers with less than one year’s experience managing teams.

Duration: Avg. 3-4 weeks

Content covered includes:

• Shifting from Contributor to Manager to Leader Mindsets.

• Using SMART theory to create challenge and achieveable objectives for ourselves and our teams.

• An introduction to behavioural flexibility to adapt communication to others.

• How to deliver balanced, objective feedback to team members.

• An introduction to the fundamentals of coaching and covering easy-to-apply coaching models to begin coaching conversations with team members.

For experienced managers or leaders looking to better manage and develop their team members to become high performers.

Duration: Avg. 8-12 weeks

Content covered includes:

• Using psychometric tools to enhance self-awareness of behaviours, communication styles and team dynamics.

• How to identify team member development levels to then consciously choose and adapt our leadership style to aid their development.

• An introduction to emotional intelligence - why it’s important in the modern workplace? EQ vs. IQ and strategies to become a more emotionally intelligent leader.

• The importance of building a culture of trust and accountability to improve team outputs.

For managers and teams looking to improve their communication and collaboration and focus on specific team goals.

Duration: Avg. 1/2 day or 1-day workshop

Content covered includes:

• Challenging ‘unhelpful’ mindsets to improve self-awareness and perceptions of situations and others.

• Creating a culture of accountability within the team to build trust between team members.

• Using psychometric assessments to understand team dynamics i.e behaviours, communication preferences, perceptions of ourselves and others

• An introduction to understanding motivators to understand what motivators the team and how we align team goals to these.

For individuals or team’s looking to enhance their self-awareness by understanding their behaviours, communication styles and how they can be perceived by others.

Duration: Avg. 1/2 day workshop

Content covered includes:

• Using psychometric assessments to improve self-awareness of our behaviours and communication preferences and how we can be perceived by others.

• How to identify behaviours based on words, tone and body language and how to adapt our communication style to tailor messages and build rapport quickly.

• Applying this knowledge to our team members, stakeholders, customers, clients etc. to begin improving communication and collaboration.

• An introduction to group/team dynamics through understanding how different behaviours contribute within high-performing teams.

For new and experienced customer service and/or sales representatives looking to upskill themselves to improve the customer experience.

Duration: Avg. 8-12 weeks

Content covered includes:

• Adopting a customer centric mindset to provide a positive customer experience.

• Using effective sign-posting and conversation fundamentals to manage customer expectations.

• Using psychometric assessment to understand customer behaviours and how to adapt messages to build rapport with the customer.

• How to positively say ‘no’ to customer demands.

• Knowing when and how to utilise empathy to create a more human-to-human conversation with customers.